Explainable AI lead scoring
Each registered user gets a lead score with a plain-language reason explaining why — so your team can prioritise outreach with confidence instead of guessing.
- AI lead score for every registrant
- Plain-language “why” for each score
- Registered-user analysis view
Watch-time and engagement analytics
See who watched, for how long, and where they dropped off. Combine attendance with chat and voice activity to find your most engaged prospects.
- Watch-time and completion analytics
- Attendance vs. registration tracking
- Chat and voice engagement signals
Team performance and SLA reporting
For WhatsApp teams, track per-agent performance, first-response and handle times, transfers, breaks, and SLA breach rates — with a full audit log behind every action.
- Per-agent analytics and first-response times
- SLA targets and breach-rate reporting
- Audit logs across the platform
Frequently asked questions
How does WebinarRun score leads?+
Each registrant is scored by AI based on their registration and engagement signals, and every score comes with a short plain-language reason so you understand why a lead is hot or cold.
Can I see how my WhatsApp agents are performing?+
Yes. Agent analytics cover first-response and handle times, transfers, breaks, and SLA breach rates, so you can manage a team objectively.
Is there an audit trail?+
Yes. WebinarRun keeps audit logs across the platform — user and role changes, settings, webinar and WhatsApp configuration — so every important action is accountable.