WhatsApp

Build a WhatsApp chatbot flow

WebinarRun lets you automate WhatsApp conversations with keyword rules, a visual flow builder and native WhatsApp Forms, and set response-time rules for your team.

Updated

Before you start

  • A connected WhatsApp Business number
  • A free flow slot: 2 active flows on the trial, 5 on Starter, 25 on Growth, 100 on Scale

  1. Add keyword replies

    Go to WhatsApp and open the Chatbot tab. Under Keyword rules, add a rule with Keywords (comma-separated), Match, Response type and the Reply. Higher Priority rules are checked first.

  2. Create a flow

    Under Conversation flows, click Create Flow. Set Trigger keywords that start the flow and Cancel keywords that end it, then choose what it starts with.

  3. Add steps

    Add steps from the palette: Text, Buttons, API, WA Flow, Transfer, Condition, Timing, Go to Flow, AI, Set Var and End. Connect them in order, click Preview to try it, then click Save Flow.

  4. Add a WhatsApp Form (optional)

    For multi-screen forms inside WhatsApp, open Settings, then WhatsApp Forms, and click New form. Build the screens, click Save to Meta, then Publish. Use it in a flow with the WA Flow step.

  5. Set SLA rules

    Under SLA Settings on the Chatbot tab, set Response Time, Escalation Time, Resolution Time and Auto-Close times, and the messages customers see. Save when done.

Good to know

  • Flow sessions on the Chatbot tab show where each contact is in a flow.
  • The AI step answers from your AI Brain inside a flow.

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Still stuck? Email support@webinarrun.com and tell us which step you are on.