WhatsApp Business
Your whole WhatsApp sales channel, with an AI agent on every number
Connect your numbers through Meta, give the team one inbox, send campaigns, build flows, and take WhatsApp calls in the browser or on Android.
WebinarRun WhatsApp Business is a WhatsApp Business API platform and WhatsApp CRM built on the official Meta API. It gives your team a shared inbox, broadcast campaigns, Meta-synced templates, a keyword chatbot, a visual flow builder, WhatsApp Forms and WhatsApp calling, with an AI sales agent you can switch on for each number. Plans include 1, 3 or 10 WhatsApp numbers.
- WhatsApp numbers on Scale
- 10
- WhatsApp numbers on Scale
- Node types in the flow builder
- 11
- Node types in the flow builder
- Active chatbot flows on Scale
- 100
- Active chatbot flows on Scale
- Routing modes for teams
- 3
- Routing modes for teams
Updated
One shared inbox for every number
Every chat from every connected number lands in one inbox, with filters that show each agent what needs them.
- Filter by "Needs a human", "Assigned to me", "Unassigned" or tag
- Assign chats to an agent or a team, and leave internal notes
- Media, voice notes, reactions and link previews
- Type /shortcut for a quick reply, or send a template outside the 24-hour window
- Contacts who reply STOP are marked do-not-contact
- Priya S.2m
Is the weekend batch still open?
Hot · 86 AI is responding2 - Daniel R.6m
Can I get a discount above 20%?
Warm · 64Needs a human1 - Arjun M.18m
Thanks, I booked the 7 pm slot.
Warm · 58 AI is responding - Fatima K.1h
Voice note (0:24)
Cold · 22
Campaigns and templates
Use WebinarRun as your WhatsApp marketing software, with pricing in INR or USD. Broadcasts go out on approved Meta templates, and you can steer a campaign while it runs.
- Schedule, pause, cancel and retry broadcast campaigns
- Send to everyone registered for an event
- Templates synced with Meta, including recommended webinar reminder templates
- CSV import and export of contacts
Chatbots, flows and forms
Answer common questions with keywords, build guided conversations visually, and collect details with native WhatsApp forms.
- Keyword chatbot with SLA rules for response, escalation and auto-close
- Visual flow builder with 11 node types, including an AI node, API calls, conditions and transfer
- WhatsApp Forms: multi-screen native forms inside the chat
- Active flows: 2 on the trial, 5 on Starter, 25 on Growth, 100 on Scale
Trigger: keyword “course”
ActiveMessage
Welcome
Hi! Which course are you looking at?
Condition
Reply contains “fees”
Yes → API call · No → AI node
API call
Fetch fee table
GET /fees?course=…
AI node
Answer from AI Brain
Hand to human if stuck
Transfer
Admissions team
Round-robin
WhatsApp calling and team routing
Customers can call your WhatsApp number, and agents answer in the browser or on the WebinarRun Android app.
- Accept, hold and transfer WhatsApp calls, or hand a call to the AI
- Place outbound WhatsApp calls after the contact grants call permission
- Route chats to anyone, round-robin, or sticky to the same agent
- Agents take calls in the browser, on their own phone, or both
An AI agent on every number, and reports on every agent
Switch the AI sales agent to Off, Suggest or Auto per number, then track what WhatsApp costs you and how your people perform.
- Meta cost by category and country
- Template performance
- Agent performance on first response and resolution, plus SLA tracking
Daniel R.
+91 98•• ••• 457 · Warm · 64
Hi, is the data analytics course available on weekends?
Yes. The weekend batch runs Saturdays and Sundays, 10 am to 1 pm.AI · 10:42
Can I get 30% off if I pay today?
I can offer 15% off for full payment today. For anything more, let me check with the team.
Frequently asked questions
Does WebinarRun use the official WhatsApp Business API?
Yes. You connect each number to WebinarRun through Meta Embedded Signup on the official WhatsApp Business Platform, so you send approved templates from verified numbers.
How many WhatsApp numbers can I connect?
The trial and Starter plan include 1 WhatsApp number, Growth includes 3, and Scale includes 10.
Who pays Meta's WhatsApp message fees?
Meta charges its own WhatsApp message fees on top of your WebinarRun plan. WebinarRun's analytics break that Meta cost down by category and country.
Does WebinarRun support Instagram, Facebook Messenger or SMS?
No. WebinarRun covers WhatsApp, phone calls and webinars. It does not connect Instagram, Facebook Messenger or SMS.
Can I sell from a WhatsApp product catalogue?
Not today. WebinarRun does not support WhatsApp product catalogues; you can share links and media in chats and campaigns instead.
Can my team handle WhatsApp from their phones?
Yes. The WebinarRun Android app has the full WhatsApp inbox, WhatsApp calling and voice notes, so agents can work away from a desk.
Related
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