WhatsApp

Create WhatsApp templates and webinar reminders

WebinarRun lets you create WhatsApp templates and send them to Meta for approval. Publishing the webinar templates makes confirmations and reminders go out from your own number.

Updated

Before you start

  • A connected WhatsApp Business number
  • Permission to edit templates

  1. Open Templates

    Go to WhatsApp and open the Templates tab. If you have more than one number, pick it from the number menu, because templates belong to a number.

  2. Create a template

    Click New template. Enter a Name (lowercase with underscores), Display name, Language and Category, then add a Header, Body, optional buttons and a footer. Click Save & submit for approval.

  3. Sync the status from Meta

    Meta reviews each template. Click Sync to pull the latest status. Filter by Approved, Pending, Rejected or Draft to see where each one stands.

  4. Publish the webinar reminder templates

    Click Webinar templates to show the recommended set used for registration confirmations and reminders. Click Publish to Meta on each card, or Publish all to submit them together.

  5. Check where reminders come from

    The tag on the Webinar templates panel shows Sending from your number once all are approved. Until then, reminders go from WebinarRun’s number and use your WhatsApp credits.

Good to know

  • Every webinar sends a confirmation plus reminders 1 day, 1 hour and 10 minutes before, by email and WhatsApp. You do not have to schedule them.
  • Published webinar templates cannot be edited. Use Update to latest when a newer wording is offered.
  • Only approved templates can be sent outside the 24-hour customer service window.

Related articles

Still stuck? Email support@webinarrun.com and tell us which step you are on.