AI calling
Review call logs, recordings and transcripts
WebinarRun keeps a log of every incoming and outgoing call, with cost, who handled it, and the recording and transcript when available.
Before you start
- Permission to view call logs
Open the call logs
Open Calls, then Live calls & logs, and the Call Activity tab. Scroll to Call logs.
Filter the list
Search by phone, and filter by number, status (for example Completed or Missed) and direction (Incoming or Outgoing). A line above the table adds up the billed calls, minutes and cost on the page.
Open a call
Click a call to open Call detail. It shows the caller, duration, billed amount, start and end time, who disconnected and who handled it, plus AI minutes billed.
Play the recording and read the transcript
Under Recording, play the audio. Under Transcript, load the conversation turn by turn so you can see exactly what the AI and the caller said.
Export or analyse
Click Export CSV to download every call that matches your filters. The Analytics tab next to Call Activity shows call trends.
Good to know
- AI-call transcripts are always saved for free. Recording the human part of calls must be switched on in Call notes & recording.
- AI call summaries can be added to the contact’s notes automatically.
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Still stuck? Email support@webinarrun.com and tell us which step you are on.